First Call Warranty
Welcome to the First Call Warranty Service Program portal, where all warranty service requests are conveniently administered by our trusted partner, StrucSure Home Warranty.
If you have a warranty request, log in to the First Call portal at firstcall.strucsure.com. The portal is available 24/7 and can be accessed by your iPhone, iPad, or desktop. Complete the online form providing as much information as possible along with photos and or video if available.
Your request will be evaluated by a First Call administrator who will evaluate whether or not your issue is covered under the warranty terms, assign the required builder performance standard, and forward covered requests to your builder for resolution.
Updates will be provided through the homeowner portal as to:
- if it is a covered item
- the assigned builder performance standard
- when the work is scheduled
- when the work has been completed along with any communications necessary throughout the process
Contact your First Call administrator at 877-344-2182 at any time during the process should you have questions.